Privacy Policy
How we collect, use, and protect your personal information.
This Privacy Policy explains how IGNOU AI collects, uses, and safeguards your information when you use our platform. By accessing and using the Platform, you consent to the practices described here. If you do not agree, please do not use the Platform. Capitalized terms used but not defined here can be found in our Terms of Use.
1 Personal Information
"Personal Information" means information that identifies you as a learner — your first and last name, identification number, email address, age, gender, location, photograph, and/or phone number provided during registration or at any time thereafter.
Sensitive Personal Information includes passwords, financial data (except truncated card digits), health data, official identifiers (Aadhaar, SSN, passport, etc.), and information about sexual life, race, ethnicity, political or religious beliefs, as categorized under India's IT Rules 2011, GDPR, and CCPA.
References to "Personal Information" include "Sensitive Personal Information" wherever the context applies.
2 Information We Collect
We collect information in several ways when you visit, register, or interact with our platform. Our guiding principles:
- We do not ask for Personal Information unless we truly need it.
- We do not share your Personal Information except to comply with laws, develop our products, or protect our rights.
- We do not store Personal Information on our servers unless required for the ongoing operation of the Platform.
Personal Identifiable Information: We may collect your name and email address to enable access to the Platform and its services. This is collected only when voluntarily submitted. You can refuse to provide it, but this may limit your access to certain features.
Non-Personal Identifiable Information: We may collect browser name, language preference, referring site, date and time of requests, operating system, and ISP information.
Cookies: Our Platform may use cookies to enhance your experience. You can set your browser to refuse cookies or notify you when they are sent, though some parts of the Platform may not function properly.
3 How We Use and Share Information
We use your Personal Information for these purposes:
- Platform access: To provide access to our services, process purchases, verify information, and resolve issues. Legal basis: consent or legitimate interests.
- Improvement and safety: To improve and customize the Platform, and to prevent, detect, and address fraud, misuse, or threats.
- Communication: To send order updates, offers, new products, and respond to your inquiries.
We do not use Personal Information for automated decision-making or profiling beyond what is described here. We do not sell, trade, or exploit your personal information. We may share generic aggregated demographic information (not linked to any individual) with trusted business partners.
4 Your Choices
- Limit the information you provide: You can choose what information to share, including updating or deleting it. Note that missing information may limit Platform access.
- Limit communications: You can choose what communications to receive from us, though some legal or security communications cannot be opted out of.
- Reject cookies: You can change your browser settings to refuse cookies. Some services may not function if cookies are disabled.
5 Your Rights
All learners have these rights (specific rights may vary by your jurisdiction):
- Right to Confirmation and Access: Get confirmation of and access to your Personal Information along with supporting information.
- Right to Correction: Ask us to rectify inaccurate or incomplete Personal Information.
- Right to be Forgotten: Restrict or prevent continuing disclosure of your Personal Information under certain circumstances.
- Right to Erasure: Request deletion of your Personal Information from our Platform. Note: this permanently deletes your account and is not retrievable.
These rights apply only to your own information. We may ask for additional verification when processing email requests.
6 Protection of Your Information
We take all reasonable measures to protect against unauthorized access, use, alteration, or destruction of Personal Information. Disclosure is limited to employees and contractors who need to know the information and have agreed not to disclose it.
We may disclose information where we believe in good faith it is necessary to:
- Comply with applicable laws, regulations, court orders, or government requests.
- Protect and defend our rights and property, or the safety of our users, employees, or others.
- Prevent, detect, and address criminal activity, fraud, or unauthorized use of the Platform.
7 Third Party Websites
You may find links to partner, supplier, advertiser, or sponsor websites. We do not control the content or practices of these external sites. Browsing and interaction on any linked website is subject to that site's own terms and policies.
8 Data Retention
We retain your information for as long as required for the purposes stated above, including legal and business compliance obligations.
We may not be able to delete all publicly made content (comments, feedback, etc.), but we will anonymize your Personal Information so you can no longer be identified. We will never disclose aggregated or de-identified information in a manner that could identify you.
Have questions about this Privacy Policy?
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